Official Privacy Policy cucu2

1 Introduction and Scope of This Policy

Welcome to the cucu2 Privacy Policy. This document forms part of the agreement between you ("Member") and cucu2 ("Platform", "us") and should be read together with Terms and Conditions us.

This policy applies to all users who access or use the cucu2 platform through our official website, mobile app, or any other official cucu2 channel. It covers all personal data we collect, whether directly from you or automatically while you use our services.

We recognise that your trust is our most valuable asset. We are therefore committed to handling your personal data with integrity, transparency, and responsibility — in line with cucu2's core values as a trusted online casino platform in Malaysia.

2 Types of Personal Data We Collect

Cucu2 collects several categories of personal data to ensure our services operate smoothly, securely, and in compliance with applicable legal requirements. Below is a summary of the data we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information or religious beliefs unless specifically required for compliance purposes and with your consent.

3 How We Use Your Personal Data

The personal data we collect is used solely for the following legitimate and stated purposes:

• Account management: Creating, verifying and maintaining your member account, including mandatory KYC processes.
• Transaction processing: Processing your deposits, withdrawals and all financial transactions securely and efficiently.
• Platform security: Identifying and preventing fraudulent activity, money laundering and any other security threats.
• Customer support: Responding to enquiries, resolving complaints and providing technical assistance to members.
• Experience personalisation: Personalising content, promotions and game recommendations based on your preferences.
• Marketing communications: Sending promotional information, exclusive offers and platform updates — only to members who have given their consent.
• Legal compliance: Fulfilling reporting obligations, audits and applicable regulatory requirements.
• Service improvements: Analysing usage patterns to continuously improve platform performance, usability and features.

4 Data Sharing with Third Parties

Cucu2 does not sell your personal data to any party. However, in the course of operating the platform, we may need to share your data with a limited number of trusted third-party categories as follows:

• Payment service providers: Financial institutions, payment gateways, and digital wallet operators that process your transactions — subject to strict confidentiality agreements.
• Game software providers: Gaming technology companies that provide games on our platform to ensure game integrity and fair dispute resolution.
• Cloud & security service providers: Technical infrastructure partners that store and protect our data in accordance with international security standards.
• Regulatory authorities: Government agencies, law enforcement, or regulatory bodies when required by Malaysian law or a valid court order.
• Analytics services: Analytics tool providers that help us understand platform usage patterns — shared data is aggregated and free of personally identifiable information.

All third parties that receive your data are required to comply with privacy standards equivalent to those of cucu2 and are not permitted to use that data for any purpose other than what is specified in the agreement with us.

5 Cookies, Tracking and Similar Technologies

The cucu2 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the security of your login session. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as session verification and account security. These cookies cannot be disabled.
• Preference Cookies: Storing your personal settings such as preferred language, display theme and game configuration.
• Analytics Cookies: Helps us understand how you interact with the platform so we can make more relevant improvements.
• Marketing Cookies: Used to display more relevant promotions and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the cucu2 platform.

6 Our Data Security Measures

The security of your personal data is a responsibility we take extremely seriously. cucu2 implements multiple layers of protection to ensure your information remains secure at all times:

• 256-bit SSL Encryption: All data transmitted between your device and cucu2 servers is protected with the same high-grade encryption used by banking institutions.
• Two-factor authentication (2FA): An additional security layer that can be enabled to protect your account from unauthorized access.
• 24/7 Monitoring: An automated security monitoring system that operates around the clock to detect and respond to any threats immediately.
• Internal access controls: Only authorised cucu2 staff who require access to your data are permitted to do so — every access is logged and audited regularly.
• Regular penetration testing: Security assessments conducted regularly by independent experts to ensure our infrastructure is free from exploitable vulnerabilities.
• Secure data backups: Data is automatically backed up to multiple server locations to ensure service continuity and disaster recovery.

While we take all reasonable precautions, no security system can be guaranteed 100% foolproof. We encourage you to play your part in keeping your account secure by using a strong password and never sharing your login credentials with anyone.

7 Data Retention Period

Cucu2 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws in Malaysia.

• Active account data: Retained for the duration your account is active and for 7 years after account closure for compliance and audit purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial and anti-money laundering legal requirements.
• Support communication logs: Retained for 2 years from the date of last interaction for dispute resolution reference.
• Analytics data: Anonymised data may be retained for longer periods for trend analysis and platform improvement purposes.

Once the defined retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with cucu2's internal procedures, which comply with industry standards.

8 Your Rights Regarding Personal Data

As a cucu2 member and subject to the Malaysia Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

9 Children's Data Protection

The cucu2 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process or store personal data from individuals under the age of 18.

If you are a parent or guardian and believe your minor child has registered an account on cucu2, please contact us immediately. We will investigate and delete all related data promptly upon verification.

10 Third-Party Links and Services

The cucu2 platform may contain links to third-party services such as game providers or payment partners. cucu2's Privacy Policy does not apply to those third-party websites or services.

We recommend reading the privacy policy of each third-party service you use separately. cucu2 is not responsible for the privacy practices or content of any website or service outside our official platform.

All service providers working with cucu2 are selected based on their industry reputation and commitment to user data protection. We conduct thorough due diligence before appointing any new partner.

11 Changes to This Privacy Policy

Cucu2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The most recent update date will always be displayed at the top of this document.

For material changes — those that significantly affect how we handle your personal data — we will provide clear notice via your registered email or in-platform notification at least 14 days before the changes take effect.

Your continued use of the cucu2 platform after the effective date of any changes is considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12 Contact Us About Your Privacy

If you have any questions, concerns, or complaints regarding how cucu2 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom of the platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — please indicate "Privacy Inquiry" in the subject line of your email.
• Telegram & WhatsApp: More details are available within the platform once you log in to your account.

We are committed to responding to all privacy inquiries within 3 business days and resolving more complex complaints within 14 business days. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.